Create your shop and first store

Each physical location you run is a store in Get Repair. A store has its own tickets, inventory, sales and settings. You can add as many stores as you need under one organization.

Who can do this: Organization owners and admins. Time needed: About 2 minutes.

#Before you start

Have your store's address and phone number ready. You'll set the currency and timezone right after (see Set your currency, number format and timezone).

#Steps

#1. Open the Stores page

From the Organization view, select Stores in the left menu, then click New Store in the top-right corner ①.

#2. Enter the store details

1. Store Name ①: the name your customers know, e.g. Main Street Repairs. It appears on receipts, emails and the customer portal.
2. Type ②: choose Repair Store for a full repair shop (tickets, estimates, POS and inventory) or Retail Store for sales only.
3. Fill in the address. Country ③ is required.
4. Add the store phone number. Customers see it in their ticket emails.
5. Click Next ④.

#3. Choose how to set up the store

• Copy from existing store ①: pick one of your other stores and choose what to copy: customers, inventory, payment methods, currency and formatting, tax settings, language, repair problems, device types and device brands. Best when you're opening a second location that works the same way.
• Start fresh ②: begin with default settings. Best for your first store, or a location that works differently.

Click Create Store ③. The new store appears on your Stores page and opens on its dashboard.

#What to do next

New stores start with default settings. Before your first ticket, we recommend you:

1. Set your currency, number format and timezone
2. Set up repair services, device types and the pre-repair checklist
3. Add your sales tax (see Tax Setup)
4. Add your parts and products

#Troubleshooting

I don't see the New Store button. Only organization owners and admins can create stores. Ask your account owner to change your role.

I picked the wrong setup option. You can change any setting later from Settings inside the store, so there's no need to recreate it.