Order a special part for a repair

Use a special order when a repair needs a part you don't keep in stock. GetRepair adds it to the ticket and creates the purchase order for you when you save.

#Add the special order

1. On the ticket or estimate, go to Parts and click Special Part Order.
2. Enter the Part Name ①.
3. Choose the Supplier ②.
4. Enter the quantity, Cost Price and Retail Price ③.
5. Click Add part ④.

Scroll down in the same window to check:

• the cost, price to the customer and your Margin ①
• the Expected Arrival date ②
• which device the part is for ③ (on multi-device tickets)

#Track it on the ticket

Save the ticket. The part you added with Special Part Order ① shows in the parts table with:

• its status ②, for example Special Order – Received once it has arrived
• a link to the purchase order ③, such as PO-0006
• the device it belongs to ④
• Show / Hide $ ⑤ to control whether the price prints for the customer

When the part arrives, receive it on the purchase order. The status on the ticket updates automatically. See Create and receive a purchase order.

#Related

• Open a repair ticket
• Send an estimate for approval