Tickets & Estimates

Check devices in, keep customers updated, send estimates and handle warranty work.

5 guides

Open a repair ticketCheck in a device: customer, device, pre-repair condition, repair and parts, technician and due date.
Update a ticket's status and keep customers informedMove a repair through its stages; customers get an automatic email at each step.
Send an estimate for approvalBuild a repair estimate, email it to the customer, and let them approve, decline or ask for changes online.
Handle a warranty claimSpot when a returning device is still under warranty and open a linked warranty-claim ticket in one click.
Track time on a repair with the job timerTime how long each technician spends on a repair and see logged time in reports.